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Job Details

Inclusion and Diversity Manager North America Job

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New York City, NY

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Inclusion and Diversity Manager, North America




Inclusion and Diversity

Reports to:

Continental Manager, North America

Direct Reports:


Overall Job Function:

To find new ways to make an impact and further ensure that inclusion and diversity occurs at all levels, and in all areas of the talent lifecycle, H&M Hennes & Mauritz, Ltd. has created the executive role of Inclusion & Diversity Manager, North America to drive disruptive change. Reporting directly to North American President, the I&D Manager North America has a mandate to develop and implement a transformative strategy to make H&M the most inclusive and diverse company in North America. The I&D Manager will lead the charge in how H&M thinks about, acts on, and achieves inclusion and diversity, including the following: · Championing key I&D differentiators in the organization's ability to attract, develop, retain and promote the best talent throughout North America. · Ensuring H&M's global inclusion and diversity philosophy is fully-realized through an operationalized strategy. · Consistent and regular evaluation of transparent results that enable the organization to hold itself accountable, track, measure and communicate its progress.

Job Responsibility including but not limited to:

I&D Strategy/ Execution:

Conducts a comprehensive review of the current North American inclusion and diversity strategy, leveraging data and analytics, to identify gaps, operational challenges, key targets and objectives, and success factors.

Creates a vision of what success (both short and longer-term) looks like, incorporating broad and narrow programming objectives, key partners and stakeholders, and appropriate methods for measuring results.

Prioritizes and frames ongoing questions, issues, and solutions related to H&M's inclusion and diversity strategy, and lead the internal conversation on future programming initiatives. Partners closely with H&M's businesses to maximize opportunities for success.

Leverages data and analytics, incorporates insights, continuous learning and measurement to determine all related program implementation

Prioritizes and frames ongoing questions, issues, and solutions related to H&M's local inclusion and diversity strategy, and leads the internal conversation on future programming initiatives.

Works cross functionally across all departments to maximize opportunities for success.

Informs and supports innovative global goals and programming that add greater value to H&M's global-inclusion and diversity objectives

In conjunction with Global lead, leads high-profile inclusion and diversity projects and has hands-on responsibility for the development and execution of these local initiatives, (i.e., increasing select candidate pipelines, identifying and launching new outreach partnerships, strengthening succession slates).

Functional Thought Leadership:

Serve as H&M's thought leader and champion for Inclusion and Diversity throughout North America, providing the organization with a clear, transformative vision for all related programming, and make sure that H&M's inclusion and diversity priorities are strongly reflected and embedded in the local/Country strategies and tactical plans

Serves as a lighthouse of expertise for the North American Function Head team, colleagues, and external partners, incorporating best practices and new innovations into all programming.

Positions H&M as an industry leader and the standard of excellence that other organizations wish to emulate

Transparency and Accountability:

Shows the organization how to increase the hiring, development, and retention of underrepresented groups and deliver sustainable results at all levels across business units, especially at senior levels

Developing a roadmap for success:

Defines milestones that rise to senior levels of the organization, with concrete and actionable deliverables that, in partnership with the various operating units, industry groups, and geographic units, complements the global inclusion and diversity strategy.

Setting measurable goals:

Establishes accountability targets to be adopted across the various units with timeframes for specific results.

Defines, enhances and creates tangible programs and initiatives: Seta measurable outcomes to increase levels of collaboration and innovation between employees, customers, partners and the communities where they live and work

Financial Accountability:


Minimum Candidate Qualifications:

4-year Bachelor's Degree in a relevant business field required

Minimum 7 years experience in Inclusion and Diversity field. Must have global or North American experience with Canada as well as US markets.

The Inclusion & Diversity Manager, North America should be a visible and credible thought leader with significant expertise in creating highly competitive and inclusive workplaces and leading large-scale inclusion and diversity programs.

A voice of the people, she/he should have a passion for inclusion and diversity, and be an empathetic leader with a demonstrated ability to listen and coach other leaders effectively.

This experienced leader will have a track record of developing, operationalizing and implementing business strategies that ensure underrepresented groups are engaged at all levels and in all business areas.

They should have experience operating within a similarly-sized and structured organization (such as retail, hospitality or restaurant), in a multi-unit, hourly/non-hourly and geographically-dispersed workforce.


Proven track record of creating tangible, innovative strategies and successfully driving measurable outcomes in organizations that fundamentally champion inclusion in all aspects of talent management.

Demonstrated transparency and accountability for results at all levels across business units so that hiring, retention and promotion outcomes are measurable, and leaders can incorporate results into strategic business planning ·

Strategically-focused change management - an impactful leader who positively influences, inspires, and operationalizes sustainable change. An understanding of the micro and macro-level steps necessary to drive change is essential. Leadership/ Relationship Building

Operates independently with minimal direction,

Exhibits the stature and business maturity - demonstrates an authentic, natural leadership style

Passionate, positive and confident, with the gravitas to be the subject-matter-expert in I&D and gain followership across the organization ·

Solutions-oriented, able to think differently to come up with creative solutions where others see obstacles to achieving goals ·

Able to present complex ideas and clearly articulate the risk/rewards, and offer well-thought-out solutions and recommendations

·Embraces continuous learning and demonstrates a natural curiosity and desire to engage with others on a broad range of topics

Superb at communicating knowledge and earning credibility and trust at all levels of the organization, and influencing key partners in support of broader inclusion and diversity initiatives

Ability to build relationships and leverage internal resources and gain cooperation in a highly-matrixed organizational environment

Strong training and facilitation skills

Job Status:


EEOC Classification:


Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

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