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Job Details

IT Specialist - Learning Management Systems

Location
New York City, NY

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Job Description
Posting Number
2018-4787
Location
US-NY-New York
Posted Date
2018-07-10
Union
N/A
School/Division
NYU IT (WS1170)
Department Name :
Academic Applications
FT/PT
Full-Time
Position Summary
The IT Specialist will be responsible for ensuring continuous, high-quality service for multiple applications which may include: Sakai learning management system, WordPress, Kaltura video streaming service, Atlassian Confluence and JIRA, as well as other web-based applications. The IT Specialist will troubleshoot issues; analyze applications to diagnose and solve service faults; work collaboratively with user-facing teams in the resolution of issues; interface with technical teams, both within and outside of NYU (e.g., vendor technical support); support software development and QA activities through DevOps practices; work collaboratively with user-facing teams to resolve issues; act as an application subject matter expert (SME) to multiple NYU IT projects and within Provost-sponsored governances committees as required; monitor application performance and uptime.

Qualifications
Required Education:
Bachelor's degree in STEM field, computer-related field or equivalent experience.

Preferred Education:
Master's degree in Computer Science

Required Experience:
3 years experience with supporting enterprise systems and/or user-facing services. Experience in a collaborative team environment.

Preferred Experience:
Experience with the following: WordPress, Sakai (Learning Management System), Kaltura video streaming service, Atlassian Confluence and JIRA, Jenkins, and performance monitoring tools. Expertise in Unix/Linux System Administration; Tomcat/Apache deployment; SQL, Java, PHP, Python, Ruby, javascript development; Experience working in an academic environment.

Required Skills, Knowledge and Abilities:
Excellent analytical and problem-solving skills; clear and effective written and verbal communication; ability to work and communicate effectively in a collaborative team environment; software development experience; working knowledge of REST/SOAP APIs and familiarity with cloud hosting services, such as Amazon Web Services (AWS).

Preferred Skills, Knowledge and Abilities:
Experience with Java-based applications

Additional Information
EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity PI103350482
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