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Job Details

Assistant Coach Customer Solutions Specialist Team

Company name
Capital One Financial Corporation

Location
Saint Cloud, MN

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Thomas Edison North (74050), United States of America, St Cloud, MinnesotaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Assistant Coach, Customer Solutions Specialist TeamThe Assistant Coach, in partnership with a front-line Coach, will support a team of 18-22bank associates. Responsibilities include coaching, mentoring, floor walking, call monitoring, and providing escalation support for client requests. The successful candidate will periodically take inbound calls to support the team and to demonstrate how to effectively manage a client call. The Assistant Coach is an important leadership role in the contact center, and will assist with key projects, contests, bank initiatives and other activities as needed.Responsibilities: Develop solutions dedicated to fostering a positive work environment, teamwork, growth and high morale within the department.Will assist in writing employee mid-year and end of year performance reviews. Support inbound calls periodically, emphasizing a focus to assist in achieving service level. Assist with Team Quality Monitoring and Coaching Handle Escalated Calls effectively with the goal of addressing and resolving issues directly and regaining customer commitment to brand. Perform Investigations as necessary with respect to account set ups, transactions, etc. Keep current on all updates, changes to policies, procedures and products. Assist with the recruiting and placement of front line service associates. Contribute positively to the team effort with ideas, suggestions and actively participating in team meetings and discussions. Will act as a liaison between bank associates and other departments such as Customer Service Workforce.Basic Qualifications:High School Diploma, GED or Equivalent Certification, or Military Experience At least 2 years of experience in customer servicePreferred Qualifications: Bachelor’s Degree or Military ExperienceAt least 3 years of call center experience At least 3 years of retail management experience At least 2 years of experience in leading and managing large teams of 15 associatesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position. ,educationRequirements:Thomas Edison North (74050), United States of America, St Cloud, MinnesotaAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Assistant Coach, Customer Solutions Specialist TeamThe Assistant Coach, in partnership with a front-line Coach, will support a team of 18-22 bank associates. Responsibilities include coaching, mentoring, floor walking, call monitoring, and providing escalation support for client requests. The successful candidate will periodically take inbound calls to support the team and to demonstrate how to effectively manage a client call. The Assistant Coach is an important leadership role in the contact center, and will assist with key projects, contests, bank initiatives and other activities as needed.Responsibilities: Develop solutions dedicated to fostering a positive work environment, teamwork, growth and high morale within the department.Will assist in writing employee mid-year and end of year performance reviews. Support inbound calls periodically, emphasizing a focus to assist in achieving service level. Assist with Team Quality Monitoring and Coaching Handle Escalated Calls effectively with the goal of addressing and resolving issues directly and regaining customer commitment to brand. Perform Investigations as necessary with respect to account set ups, transactions, etc. Keep current on all updates, changes to policies, procedures and products. Assist with the recruiting and placement of front line service associates. Contribute positively to the team effort with ideas, suggestions and actively participating in team meetings and discussions. Will act as a liaison between bank associates and other departments such as Customer Service Workforce.Basic Qualifications:High School Diploma, GED or Equivalent Certification, or Military Experience At least 2 years of experience in customer servicePreferred Qualifications: Bachelor’s Degree or Military ExperienceAt least 3 years of call center experience At least 3 years of retail management experience At least 2 years of experience in leading and managing large teams of 15 associatesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).,employmentType:OPSL,identifier:R49977,industry:Full time,title:Assistant Coach, Customer Solutions Specialist Team,url:https://www.capitalonecareers.com/job/saint-cloud/assistant-coach-customer-solutions-specialist-team/1732/8354473,hiringOrganization:{@type:Organization,name:Capital One - US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:St Cloud,addressRegion:Minnesota,addressCountry:United States,streetAddress:,postalCode:}}}

Company info

Capital One Financial Corporation
Website : http://www.capitalone.com

Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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