Securing Travel, Protecting People
- At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce. For additional information about our agency please:
This position is also being announced through Government-Wide procedure under Announcement #HQ-OCL-TA56-18-471629-G. Candidates who wish to be considered under both Public (US Citizens) and Government-Wide procedures must apply to both announcements.
Supervisory/Managerial Probationary Period Requirements: Unless previously completed, you must satisfactorily complete a one-year supervisory probationary period to continue in this supervisory/managerial position.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
This Supervisory Equal Opportunity Specialist position is located within the TSA, Office of Civil Rights and Liberties, Ombudsman and Traveler Engagement, Traveler Engagement Division, Multicultural Branch. If selected for this position you will serve as the Branch Manager maintaining and managing the agency's multicultural compliance, complaints, and training programs. Duties include:
Supervising a team of employees responsible for implementing TSA's strategic outreach to stakeholders and reviewing and investigating civil rights complaints received from the traveling public related to multicultural issues (race, religion, gender, etc.)
Conducting fact finding, analysis, problem solving, writing, and consulting to identify problems and recommend solutions to colleagues and/or leadership; managing the Multicultural Branch's review and analyzing policies and procedures for civil rights impacts on multicultural communities.
Applying in-depth knowledge of Standard Operating Procedures (SOPs) for security checkpoint operations and ancillary programs and potential effects on passengers with diverse backgrounds to strategic plan development and input to TSA's SOPs.
Collaborating with the Office of Chief Counsel to resolve cases appropriately.
Developing civil rights training modules and delivering training to staff at all levels throughout TSA.
Supervisory/Managerial duties include serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization.
Who May Apply
This job is open to...
Open to all U.S. Citizens.
Salary range listed includes Locality Pay of 28.22%.
This position is located in Arlington, VA.
Conditions of Employment
You must possess U.S. Citizenship or be a U.S. National.
You must complete a favorable Background Investigation (BI).
You must be able to obtain and maintain a Secret Clearance.
You may be required to complete a one-year Supervisory Probation Period.
You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.
To qualify for the SV-K Pay Band (equivalent to GS-15),
you must have one year of specialized experience equivalent to the SV-J Pay Band or GS-14 in the Federal service or equivalent experience in the private sector. Specialized experience defined as:
Applying knowledge of Title VI of the 1964 Civil Rights Act and expert knowledge of all applicable civil rights laws, regulations, and significant case law; AND
Interpreting and apply DHS guidance and TSA policies, procedures and directives; AND
Conducting research, retrieving, selecting, and compiling information and statistics from various databases; AND
Analyzing and applying civil rights/compliance requirements to Federal agency operations, especially as they affect the public; AND
Communicating civil rights laws, regulations, and significant case law.
Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Eligibility to apply for other Federal positions: TSA is an Excepted Service agency exempt from most of Title 5 United States Code, including regulations which apply to displaced Federal employees (CTAP/ICTAP) of other agencies, and employment with TSA does not confer Competitive Status that generally results from selection and service in Competitive Service agencies. The Office of Personnel Management (OPM) has established an Interchange Agreement, which allows most permanent TSA employees to apply and be considered for vacancies in Competitive Service agencies. Information from OPM on this or other Interchange Agreements is available at: .
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation as a condition of placement into this position.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about including your rights and responsibilities.
If you receive a conditional offer of employment for this position, you will be required to complete an and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
TSA employees who are absent for the purpose of performing military duty may apply for any vacancies announced in their absence.
It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination. For more information, .
Payment of relocation expenses (Permanent Change of Station) is not authorized.
More than one position may be filled from this announcement.
If you are entering TSA employment on an appointment without time limitations, you must serve a basic trial period unless you have already met the requirement.
TSA policy requires verification of Selective Service registration for male applicants born after 12/31/59. For more information .
View of terms found in this announcement.
and possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the documentation that is required, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job.
When completing the assessment questionnaire for this position, you will be prompted to elect if you are eligible for consideration as Status (Current or former Federal Employees), Internal to TSA as a current permanent or competitive temporary employee, and/or based upon your eligible Veterans' Preference status or Veterans' Service (a veteran who was honorably discharged from the armed forces after completing at least three (3) years of continuous active duty service). At that time, please select the answer(s) that apply to you and your application to this position.
Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories:
Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Desirable (Quality Ranking) Factors as determined by the job analysis.
Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs as determined by the job analysis.
Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs as determined by the job analysis.
To preview questions please .
Background checks and security clearance
Drug test required
In addition to a resume and the assessment questions, you must submit copies of any of the following documents if you are applying based on Veterans' Preference or eligible Veterans' Service (a veteran who was honorably discharged from the armed forces after completing at least three (3) years of continuous active duty service), or education or a combination of education and experience:
- If you are claiming Veterans' Preference or eligible Veterans' Service, provide a copy of your DD-214 (Member Copy 4), Certificate of Release or Discharge from Active Duty, or other appropriate documentation to prove your entitlement and to provide verification of an Honorable Discharge.
SF-15 and VA Letter
- If you are claiming Veterans' Preference based upon a Compensable Disability, Widow or Spouse Entitlement, or as a Purple Heart recipient, you must submit your DD-214 or other proof of entitlement; an SF-15, and the required proof of disability, i.e., Department of Veterans Affairs letter dated 1991 or later.
- If you are qualifying based on education OR if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST submit a copy of your college transcript(s) with your application. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
All of the following must be received in our office by 11:59 PM EST (Eastern Standard Time) on the closing date of this announcement. If we do not receive all required information by the closing date, your application may not be considered.
Your application must
2. Self-Assessment Questionnaire for this position
3. Applicable supporting documents (see Required Documents Section)
Click the Apply Online button below and follow the prompts to apply.
We strongly encourage you to apply online. If you are unable to apply online, please **** between the hours of: 7:00AM - 10:00PM ET Monday - Friday, 11:00AM - 3:00PM ET Saturday, or 12:00PM - 4:00PM ET Sunday. If outside these hours, please email your question or concern to **** or ****.
When contacting the Help Desk please provide your ****
DHS/Transportation Security Administration
Shared Service Center
2650 Park Tower Drive
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interview. We will notify you of the outcome of these steps when they have been completed. You may also check your application status by visiting the
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
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Legal and regulatory guidance
This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.